Legal
Privacy Policy
Last updated: 21 August 2026
OUJDA LUSTRE PTY LTD (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we handle information collected through our website, oujdalustre.com.au, and in the course of providing our metal polishing and restoration services.
Information we collect
We collect personal information that you voluntarily provide when you contact us — through our enquiry form or by phone. Our contact form asks for your name and phone number (required), your email address (optional), a message describing your enquiry, and lets you attach photos of the item or items you would like restored so we can assess the work. When you visit our website, our hosting provider may also record standard technical information such as your IP address, browser type, and the pages you view, for security and analytics purposes.
How we use your information
We use the information we collect to:
- respond to your enquiries and provide quotes;
- carry out and manage the services you request;
- maintain our business records; and
- operate, secure and improve our website.
Disclosure of information
We do not sell or rent your personal information. Enquiries submitted through our website form — including any photos you attach — are processed by FormSubmit (formsubmit.co), a third-party form-handling service, and delivered by email to our business inbox (saharateahouse@gmail.com), with a copy sent to JB Digital, who build and maintain this website on our behalf as our site operator. We may also disclose information to other trusted service providers who help us run our business (for example, website hosting), or where we are required or permitted to do so by law. Any such providers are expected to protect your information consistent with this policy.
Cookies & analytics
Our website may use cookies and similar technologies to remember your preferences and to understand how the site is used. You can disable cookies through your browser settings, although some parts of the site may not function as intended.
Security & retention
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. We retain personal information only for as long as necessary to fulfil the purposes described above or to meet our legal obligations, after which it is securely deleted or de-identified.
Accessing & correcting your information
You may request access to the personal information we hold about you, or ask us to correct it, at any time. If you have a concern about how we have handled your information, please contact us first. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact us
For any privacy questions or requests, contact OUJDA LUSTRE PTY LTD at 25 Dunorlan Road, Edwardstown SA 5039, or by phone on 0405 490 781.